What an absolute nightmare trying to close a property with them...where they were getting paid in FULL. After repeated calls from the seller, myself, and the closing attorney, they never could give us a payoff for us to close. We told them we had the property under contract and would close by Oct 30th. They could send us a payoff for the day we called, but we would not get it for 3 to 5 days. Of course, meaning it was now no good. After reading the complaints against them online... we realized it was a losing battle. We finally took the payoff that was expired and added the interest per day they said and recorded it. Hopefully they won't come back at us with some more hidden fees that want to tack on.