Sorry if this topic has been discussed(over and over)

Have any of you been having a very hard time getting Flagstar to move? I am stuck right now waiting for Flagstar to call my seller and do an online review of her financial. Has been 4 weeks and they keep saying they are busy and are doing the best that they can, over 64,000 files.

Have tired to escalate, speak to supervisors, etc. to no avail.

Any suggestions?

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Comment by Melody Easter on August 26, 2011 at 9:47pm
Scott, any luck?  I've had a short sale submitted to Flagstar since 11/10, and file is still awaiting review.  Borrower did have phone interview this week, and was told he would be contacted after review as to short sale status.  I get the same thing that you get when I call, they are overwhelmed by the volume. I've trie escalating, speaking to supervisors, etc. to no avail to.  Any suggestions?  Thanks:)
Comment by Scott Ingraham on July 28, 2011 at 9:34am

Thank you Pattie,

This is a conventional finance with Flagstar holding the paper. You would think this would be the easiest for them to process?

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