I received a phone call this morning from the Bank of America short sale escalation team, as a Los Angeles Short Sale Agent, I thought it was about one of my B of A short sales. The representative on the call explained that they would be testing out a new web tool in case any escalations are needed. This could be used if Bank of America were taking too long to respond on the short sale, for foreclosure sale extensions, more time needed on a closing etc. I'm supposed to be receiving an email from them sometime this week with more information. I am interested to see how this Bank of America short sale escalation tool will work. I feel "special".