Bank of Ameria --- and what the real truth is.. Listen to what I say to the CEO

 

 

Then you can go to Highlights of the V.P. from Bank of America in the Western Region.  I see major confusion within their system.  The 5 or more HAFA subcontractors do not all dance to the same fiddler.  In fact its time we as member of our community call them to task.  We can go to the moon but we can not do a short sale.

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Comment by George Kenner on April 30, 2011 at 10:28am
Mike:  There has been some contact but still no resolution.  This is just my view, but it is only with pressure placed upon the upper levels of management using "Truthful Publicity" of how badly they are taking care of their cases that we can bring about change for our clients.  The excuse of the HAFA subcontractors and Equator have rubbed thin on every Realtor.  Not all of us are equal but each and every one of us should have access to a system that can work.  Right now the system is so badly broken no matter how experienced a Realtor / Broker you are you can not gain satisfactory results for Buyer or Seller.  One of the files I am trying to get resolved was Equator for about 100 days without and answer by the time I could get it esclated I lost the buyer.  This was a HAFA transaction where I am supposed to have an answer in 10 days.   I AM NOT WANTING TO DESTROY Relationships but I have a Duty to my clients.... DONT TREAD ON MY CLIENTS....
Comment by Mike Linkenauger on April 30, 2011 at 12:43am
Let us know how things progress george, and if you need ANY other contacts at BOA, I have most all of them laying around.
Comment by George Kenner on April 28, 2011 at 12:51am
After 4 days of talking to a Sr. V.P and not hearing back, I had to go back to the CUSTOMER SERVICE WINDOW.  This time its going to take a lot more of a commitment to get me to pull it down... I had about 15 people that wanted to route it to Facebook and they are all over it right now.  Last time to see this get going it took a few days... We will see what happens now.  I have more videos in the CAN and one planned..   I have a production crew that is dying to go with an idea..  Thank you for the interest in what I am doing.
Comment by Ernie Dill on April 26, 2011 at 5:01pm
GEE, I'D REALLY LOVE TO SEE THE FRICKING VIDEO BUT I CAN'T BECAUSE IT'S "PRIVATE."  IF WE'RE GOING TO PUT UP A VIDEO, COULD WE PLEASE MAKE IT ACCESSIBLE, WITHOUT MY HAVING TO SEND YOU A FRIEND REQUEST FIRST?  CAN YOU TELL THAT I'VE SPENT PARTS OF THE DAY DEALING WITH THE IDIOTS AT UTLS AND LRC AND BANK OF THE UNIVERSE'S IDIOTIC NEW HAFA PROCESS?
Comment by Daniel Wolkoff on April 26, 2011 at 12:14pm
How can we view this private video?
Comment by Devaykanan Rishudeo on April 22, 2011 at 11:20am
WOW!! George I wish there were more like you in Real Estate... I hope you got some resolution after posting that video. I think we all need to get on board with this.
Comment by George Kenner on April 22, 2011 at 12:44am

T

hank you very much for the compliment, I work hard for my clients, and I fully understand the system.  We just need to cast some sunshine on the system.  B of A is not getting any better in my opinion, they are getting worse.  As I have worked with a trade group where B of A has come to us to discuss issue, well I am not impressed.  When I can not escalate things thru the Sr. Vice Presidents and they now want us in San Diego to go to the loan officers.. well that is just and attempt to capture market mortage market share.  That is WRONG.. I have clients who are suffering and B of A  will not respond.  I am tired of dealing with the DATA upload joke they call equator.  Yesterday my staff lost 3/4 of a day to it being screwed up.  

Comment by Mike Linkenauger on April 22, 2011 at 12:36am
Wow George!  I admire a consumer advocate and consider myself one as well.  It is a shame how Bank of America especially has handled things.  They ARE getting betting to some degree.  HAFA is a joke and has been, I am still hoping it will blossom into the program more lenders insist on, and the new guidelines that went into effect in Feb. would help if people knew about them!
Comment by George Kenner on April 22, 2011 at 12:03am
Thank you for the help.. the Videos at www.HAFA.us/navigate.htm are even more powerful.. the V.P. says the rules change every week..at that rate I have to deal with 52 rule changes per file...
Comment by Mike Linkenauger on April 21, 2011 at 11:55pm
We also have a section for videos, under the Networking tab, but posting it here on the blogs section is probably a good way to get more attention to this matter.  Best of luck!  This forum is also an unbeatable place to ask for escalation contacts if you need them.

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