does anyone have any recent experience with Sun Trust? I feel like I'm stuck in the ...." It's in Review...." maze designed to make us think someone is actually looking at the file. I have a very nice person named Rashon who acts like he's on our side, but I'm starting to think he's in that job because he's so nice it feels like you have a "friend" at Sun Trust when in reality nothing's really happening.
Also, the 2nd lien is with "Third Federal" and the woman contact there is TOUGH. The seller has a discharged BK from last year. She insists they are going to demand money from him even tho he has none.....any help would be appreciated.
Been trying to do one for the past year. The only time I got a quick response was when I contacted the investor (bank of america) directly. Suntrust is the servicer. My trouble is the second which is with Chased and they already charged of the loan. By the time we get chase approval and goi back to suntrust, either the appraisal expired or chase expires waiting suntrust to approve the final HUD. Chase also went to the single point of contact and its just an extra body to deal with, no real change.