I have a new listing that we are doing a short sale. We got a nice offer even a little above list price. Faxed everything over all 62 pages. Anyway, I have trying to calla and confirm it was received. I can't get a live person. I get transferred to person to person then to survey. 

Any suggestions?


Janice Wheeler

Lic. 011962965



Views: 466

Replies to This Discussion

I have the same problem with a short sale I submitted on October 14, 2012 and have a confirmation report showing the fax went through, I submitted an offer on October 29, 2012, also proof of successful transmittal. Each time I call to follow up on it I am transferred to the voice mail of "Jessica" who never returns my call. I cannot get a live person as calls require an account number and every time I enter the account number I am transferred to "Jessica's" voice mail. Loads of fun!

Anyone know who Jessica is? I could sure use a phone number for escalating this matter!

Dorene Clark
Florida Home Realty
Lic. 3036442

I have never had a communication issue with PNC.

"If you have any questions regarding the short sale package, please contact our office at 1-866-622-2657 Ext. 66830."


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