I sent over a HAFA short sale package to Ocwen on 10/19. This is a non-GSE loan and my client's husband passed away, which is the hardship, along with many leftover medical bills. Ocwen keeps telling me they can't do a HAFA without an offer and that the estimated HUD I sent needs a buyer's name. I have tried to explain to them that I need the HAFA approval ltr sent to my client. Can anyone help with this one?

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I am still trying to deal with this bank on a HAFA ss without an offer. I sent them the language from Supplemental Directive 10-18 and the HAFA Short Sale Agreement. What is my next step to get these people to adhere to guidelines and rules? Does anyone have a number to call to report a complaint regarding this bank's following the guidelines for HAFA? This is a non-GSE loan. Thanks.

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