I am currently dealing with a short sale with Metlife. I have been working with Esther Santana. I am only her 3rd file. I have to say she was extremely pleasant on the phone, but I have been waiting for her to call me back now for over a week. I was told that my client's contract was not reviewed by the investor and that is was too big of a risk for resale. They were going to decline the short sale based on the financial information that was provided. I have to be clear that by no means are clients making a SERIOUS amount of money. They are doing well enough and this IS a rental property, but it is totally underwater. I have never had someone NOT EVEN look at the contract nor give me a counter or ask for the seller for a promisorry note. How do they even know what they would make back if they didn't look at the contract. Not to mention it took me over 6 weeks for them to even recieve my credit authorization to speak on the account and once it was recieved they said that I needed to resend the financials. Fine... but seriously, the communication is terrible. Esther has said she would try to get me some additional phone numbers, but I am waiting and my clients are trying to decide if they should do an internal loan mod and I am in a situation where obviously the buyer needs to be informed what the next step is. I am trying to just get a counter..... but no on will call me. RIDICULOUS. I would advise all of my clients to never give their business to Metlife.... THEY ARE AWFUL and clearly don't care about their clients.
Does anyone have a direct line or email for Ester Santana. She has NEVER returned my calls. The homes BPO and Appraisal came in at 227,000 BPO and $245,000 Appraisal. ( I dug deep to find these out). The offer is for $235,000!!!. There are also structual problems and an improperly filled pool in the rear that I had taken pictures of and supplied them to the negotiator, BPO agent and Appraiser. The bank would be a fool to take this back in foreclosure. No one will call me. I can only get to the operator who gives me the update and gets me to the negotiators voicemail. any suggestions are greatly appreciated.