I have a client that tried to modifcation with them. They kept losing papers and claiming that files never arrived even though she had a fedex reciept. She really wanted to stay in the home. But her health is on the decline. Anyway, I have been trying do the short sale. Sent all the documents and of course they lost them 3 times. Finally I got a name and email the person. He took over the file, confirmed he got the documents. Ordered a bpo. But once he got the bpo he refused to presue the offer because it was too low. He told me what they needed as minimum. Which was a tad high, but our market is still declining. So now it is unreasonable.
They sent out someone to change locks because the house was vacant. And come by each month mows, and confirm that no one lives there. The sale date is mid May. So we will see if a deal goes through.
On a side note. I have a second with them. Because of a family crisis. I had to go out of town with a health care emergency for my father. And didn't get my payment made. They filed a notice of intent to foreclose with just one late payment.
Please send me your email and I will introduce you to my contact at AHMSI that is great with getting files like this unstuck.
Thank you so much! My email is firstname.lastname@example.org
I am waiting on an approval right now. Thanks for the warning.