Yesterday’s BOA Agent Training Webinar Interesting point.

I just listened to yesterday’s BOA agent training webinar on their new process. I noticed a few times that the presenter emphasized the term “Debit Settlement”. The presenter said a few times that we are performing Debit Settlement. I found this to be a RED flag for the agent.

I would like to hear from others as to their thoughts on this. 

Thanks

Paul Antonelli

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