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Permalink Reply by Lisa Allen, CDPE, SFR, CSSG on February 26, 2010 at 8:08pm

I had a similar problem with my Suntrust short sale. Only the negotiator can stop the foreclosure here in Georgia. I had to get his manager/supervisor involved since he would not answer my voice mails and emails! Needless to say, the supervisor got it taken care of (postponed the foreclosure) and even got an extension on my approval. Her name is Grace Taylor (grace.taylor@suntrust.com). Not sure if she can help you but she came through for me!

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Permalink Reply by Josh Cahill on February 26, 2010 at 8:19pm

Lisa, Thank you so much for this contact! I'm located down in Florida (Tampa Bay Metro) and typically I haven't had any issues getting auction dates postponed previously until this one with SUNTRUST. I will try and reach out to her - Fingers crossed!

Lisa Allen said:

I had a similar problem with my Suntrust short sale. Only the negotiator can stop the foreclosure here in Georgia. I had to get his manager/supervisor involved since he would not answer my voice mails and emails! Needless to say, the supervisor got it taken care of (postponed the foreclosure) and even got an extension on my approval. Her name is Grace Taylor (grace.taylor@suntrust.com). Not sure if she can help you but she came through for me!

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Permalink Reply by Angela Alfe on February 26, 2010 at 9:09pm

I believe I posted the president and vice president's email on here for someone...let me go dig around...

Edited to add: I found it!

Here is the highest up I've ever had to go. You may have to email bomb them...good luck!

http://www.theshortsaleguide.com/group/suntrust/forum/topics/any-id...

Sterling.edmunds@suntrust.com (president and CEO of SunTrust)
john.deberry@suntrust.com (AVP of SunTrust)

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Permalink Reply by Angela Alfe on February 27, 2010 at 12:16pm

Kim Kaplan said:

hi josh. try having your seller or your seller's attorney if there is one, go to the court with the contract in hand to get the delay.

I hate to say it, but the only thing that can stop this sale is the Lender calling it off. A valid purchase contract being shown to the judge at the hearing to schedule a short sale will, usually, prompt the judge to push off the hearing for a few months. But, once the sale is set...it is out of the judge's hands and back into the lender's.

We've gotten foreclosure sales canceled the day of on several occasions. It takes email bombing and phone bombing to get it done, but it can be done.

And this is why it is so important to be following up with your homeowners and repeatedly asking if they've had any papers delivered from the lender...if they've been served with anything...and every time you contact the bank, you check on the status of the Foreclosure action, as well. I've found out myself a couple of times how many homeowners just will not tell me when they get served with notices or letters from the bank. Lesson learned!! You'll get so used to asking the question, that it'll become automatic. In fact, in most of my emails to my agents and homeowners and attorneys, I will put, "And please remember to contact me as soon as you get any correspondence of any kind from the lender, an attorney on behalf of a lender...or anything referencing your loan."

Good luck, Josh! I hope you get it done!

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Permalink Reply by Mike Linkenauger on March 1, 2010 at 1:20pm

I got a file in "executive escalation" a couple weeks ago by using those two email addresses above. Definately did the trick. In my past experiences with Suntrust, about the only way we can get there attention is by being the "squeaky wheel"....

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Permalink Reply by Ned Stock on March 1, 2010 at 1:34pm

Hey Everyone,

I called the presidents office number is 16158846364. Another Idea I used to get some information is file a complaint with the Better Business Bureau the someone will get back to you eventually.

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Permalink Reply by Josh Cahill on March 1, 2010 at 10:48pm

You guys are GREAT!! At about 10:45am, 15mins prior to the Auction at 11am, I receieved a phone call from Tracey Pauline the assistant to the President of Suntrust confirming that the auction has been postponed and that the file is currently in review. I will give them three days and then request a escalation on this file. SunTrust seems far worse then BOA these days. Boy, I will be a VERY, VERY happy camper once this deal closes! Thanks for pulling through everyone.

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Permalink Reply by Lisa Allen, CDPE, SFR, CSSG on March 2, 2010 at 8:46am

Woo Hoo!! Great Job!

Josh Cahill said:

You guys are GREAT!! At about 10:45am, 15mins prior to the Auction at 11am, I receieved a phone call from Tracey Pauline the assistant to the President of Suntrust confirming that the auction has been postponed and that the file is currently in review. I will give them three days and then request a escalation on this file. SunTrust seems far worse then BOA these days. Boy, I will be a VERY, VERY happy camper once this deal closes! Thanks for pulling through everyone.

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Permalink Reply by Mike Linkenauger on March 4, 2010 at 1:16am

Awesome Josh! Suntrust is definately quickly moving even lower than BOA in my book as of lately. Congrats on getting one pushed off at the last minute!! Now come back and share success when it gets approved, and come back and keep helping others!!

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Permalink Reply by Theresa Young-Rock on March 18, 2010 at 10:33pm

The problem I found with Suntrust is they are "under staffed" each negotiator has at least 500 files they are working at any given time. That’s a lot of files to go to work on everyday. They have NO timelines to deal with. They get to the file when they get to it. The one I did with them was in processing for three months before ever being placed with a negotiator. The processor would never call me back or respond to my emails. Once she finally contacted me she gave me 24 hours to provide affidavits to them and I was with a long haul truck driver that did not have immediate access to a fax machine or email. I got it done but what a pain. Three months of trying to contact the processor and then she finally contacts me with an unreasonable deadline. I had to call her supervisor and get an extension on the request. It took me three days to get the forms signed by all parties and that was me driving across the state line to meet my seller on one of his runs. The only humor in it all was the fact that the buyer is an IRS negotiator, he does offer in compromises (OIC) for a living for the IRS and he understood the process and the reason for taking so long. He told me that an OIC takes 8-12 to negotiate.

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