I just had a similar situation, working with Everhome mortgage. They approved a SS gave us 30 days to close, Asked for an extension from the minute were had approval. Never any correspondence from them, at 30 day mark we were told no more extensions. All of the extensions were given because of Everhome's inability to get an approval in a timely manner. I have opened a ticket as of 6/11 as yet no response. I am hoping for the best! Everyone I spoke with at HUD was very nice and helpful.