I am working on short saling a VA mortgage and Freedom Mtg is the servicer. THEY ARE TERRIBLE!! I was told last week that when I sent the negotiator a fax to ask her what the hell she's been doing for 2 month since the appraisal has come back that I have to wait 10-15 business days for her to repsond. I've had it! Who has a contact at Freedom to help me get this file moving. It's been since February that they've had a complete file and this is really getting beyond ridiculous. Thanks for you help!!
I also need help, I have been working on a file for almost 3 years, while negotiation this last few months, they switched negotiators and he would never return phone calls. I was waiting on them to do a BPO to argue the price and he noted he never received a offer and closed the file ! Which means it has to start over again !! I have called and left messages with his supervisor and have not received a phone call back either. I need a direct contact to get ahold of. This is so unprofessional, if they dont want to work on the file, then say so, dont close the file.