I have short sale with two loans: Citi first, Chase second equity line. When we got an approval from first, Chase said it will take only 2 weekes to get letter from them. It is week six now. Still dont have an approval. Heard all sorts of excuses. Last one is that negotiator and her manager will be implementing new approval system. I tried to call maneger, it always goes to voice mail and mail box is full, can't leave a message. I called almost all phone numbers i found, result the same. They will transfer me somewhere and hang up.
I know that if first loan backed by Fannie May they can help with second. My first loan backed by Freddie. I called them last Friday and was told that servicer ( Citi) has to contact them first, then maybe Freddie will do something. I sent email to negotiator from Citi asking for help but i dont have much confidence in her.
Thank you Marlene, I called Chase again and asked for superviser of short sale department. They told me they dont have one, but they have independent recourses that responsible for files.Then i was transfered to manager in Taxes, the same that i was calling without success, where I cannot leave a message because her mailbox is full. I also got yelled for trying to presser them and now they wont guarantee that chase will give us an approval before our dead line with first lender.